Cancellation & Refund Policy

• Cancellations made more than 24 hours before pickup time are eligible for a full refund.
• Cancellations made between 12 and 24 hours before pickup may be subject to a cancellation fee of up to 50% of the total trip amount.
• Cancellations made less than 12 hours before pickup are non-refundable.

Due to high demand, reserved driver scheduling, traffic planning, and event-related operational costs:

• Event transportation cancellations must be made at least 72 hours before pickup for a full refund.
• Cancellations made within 72 hours of the scheduled pickup may be subject to partial or full charges.
• Large group reservations, multi-vehicle bookings, weddings, proms, concerts, corporate events, and special event packages may require a non-refundable deposit.
• Deposits for special event reservations become non-refundable once the reservation is confirmed and vehicles/drivers are assigned.

Examples include: sports games, concerts, weddings, proms, convention transportation, festival transportation, corporate event transportation.

• Cancellations must be made at least 72 hours before pickup time for a full refund.
• Trips canceled within 72 hours may be partially or fully charged depending on the distance, reserved vehicle type, and operational commitment.

• Weekly or recurring transportation plans may be canceled anytime before the next billing cycle.
• Individual rides canceled with less than 12 hours notice may still be charged.

A reservation will be considered a “No-Show” if:

• The passenger does not arrive within the included grace period;
• The customer cannot be reached using the provided contact information;
• The customer leaves the pickup location without notifying ConveyPlus.

No-shows are non-refundable and the full trip amount may be charged.

To accommodate airport operations and baggage claim:

• Domestic Flights: up to 45 minutes complimentary wait time after landing.
• International Flights: up to 60 minutes complimentary wait time after landing.

Additional wait time may result in extra charges. Flight delays are monitored when a valid flight number is provided.

Reservation changes are subject to driver and vehicle availability. Changes requested within 12 hours of pickup may incur additional fees, including but not limited to:

• Additional stops
• Destination changes
• Vehicle upgrades
• Passenger count increases
• Event schedule changes

Approved refunds are typically processed within 5–10 business days depending on your payment provider or banking institution. Where permitted by law, processing fees may be non-refundable.

ConveyPlus is not responsible for delays, cancellations, or service interruptions caused by:

• Severe weather
• Natural disasters
• Road closures
• Traffic conditions
• Flight delays or cancellations
• Public safety emergencies
• Government restrictions
• Events beyond our reasonable control

However, we will make reasonable efforts to accommodate schedule adjustments whenever possible.

ConveyPlus reserves the right to substitute a comparable or upgraded vehicle when necessary due to operational, safety, or maintenance reasons.

For the safety and comfort of all passengers and drivers:

• Smoking, illegal substances, and dangerous behavior are prohibited inside all vehicles.
• Customers are financially responsible for damages caused during transportation services, including excessive cleaning, spills, interior damage, or vandalism.

Additional cleaning or damage fees may apply.

For cancellations, modifications, or reservation assistance:

• Phone: 774-254-5690
• Email: support@conveyplusdrive.com
• Website: https://www.conveyplusdrive.com